Cetara (Madar+) is commited to manage all productive and administrative activities that are under its
responsibility effectively and efficiently to provide services and products in high quality and safely. The
company chose quality as an approach to achive its goals and improve its services in order meet and
exceed customer’s expectations and improve its performance toward uniqueness and creativity. This
will be achieved through.
1. Quality assurance: through seeking to apply a total quality management system to meet
customer requirements and international standards requirements.
2. Identifying customer needs and expectation and committing to meet them through products
and services development.
3. Providing the best working environment, training staff to support their knowledge of quality
standards, improving their abilities, skills and motivating them. This will lead to the company’s
4. Adopting a continuous improving method, making change, and using preventive approach in
order to improve the quality of services and performance.
5. Creating a mutual trust environment between the company and customers on the one hand,
and between the company and suppliers on the other hand, in order to ensure mutual benefit
and satisfaction of all parties concerned.
Cetara (Madar+) management emphasizes its full commitment to direct employees to fulfill their
responsibilities, reach their goals, ensuring documentation of work, and achieve continuous
development and improvement.
Cetara (Madar+) management will do the best to make this policy understood, implemented, and